You run the office
At the desk, the day
is made of interruptions
Secretary, assistant, owner-manager who does everything: the phone rings while you are typing, and a mistake is always repaired later than the moment it was made. Here are the screens that exist for this job in particular.
Before you press “Create”
A schedule can say “this vehicle is already taken”. Most often, it says so afterwards : the session is saved, and then a banner appears. The double booking has been created, then flagged - and it is left to you to undo it, just as the caller has hung up.
Here, the check happens while you are filling in the window. As soon as the vehicle is chosen and the time entered, the screen answers the only question that matters at that moment: is this slot free, who has it and at what time, and will this car still be allowed on the road that day.
Two things we do not do. We refuse nothing: a driving school sometimes overlaps two lines knowingly, and it is not for a screen to decide that. And if the check cannot be completed, the screen says “we could not check” - never “it is free”.
From quote to payment, without starting over
The quote, then the contract
The quote ties a package to the learner. Once accepted, it becomes the training contract - carrying the mandatory particulars, among them the withdrawal period laid down by the Consumer Code when the sale was made at a distance or away from business premises.
The payment schedule
It follows from the contract: no more table kept on the side, no more dates copied out by hand.
The invoice
Full, deposit, balance, interim or bespoke. An invoice once issued is never rewritten: a credit note is issued, numbered and dated, and the accounts stay consistent.
The payment
Card, cheque, cash, transfer, attached to its invoice. A bounced cheque is marked unpaid rather than erased.
Cheques, right through to the paying-in slip
A cheque taken at the counter goes through successive states: prepared, paid in at the bank, then cleared - or bounced. Until it has reached the last one, it stays among the cheques still to bank. That is the only way to tell “not paid in yet” from “paid in and refused”.
Chasing, and writing
Debt recovery lists the unpaid items and the overdue instalments, and reminders are prepared from there. The letter is written from the screen, and the copy goes into your sent messages: nothing is lost between two mailboxes.
What you see depends on your rights
Every screen is guarded by a precise right - schedule, accounts, learners, vehicles, human resources. Management sets the baseline for each role, then adjusts it person by person. A right withdrawn is really withdrawn : the screen is not hidden, it is refused.
The other two jobs: the instructor · the manager · the overall view.
Everything is included, whatever your role
The number of learners and instructors never enters into my fees. The supervision interface is made available to you for the whole length of the engagement.