Depending on your seat
The same school, three jobs that are not looking at the same thing
A secretary, an instructor and a manager do not expect the same thing from an audit. Talking to all three the same way means talking to nobody. Here is what supervision brings to each post.
You run the front desk
Secretary, assistant, the manager who does everything
Booking a lesson with no nasty surprise
While you pick the slot, the screen tells you whether it is free, who already has it and at what time, and whether the vehicle will still be allowed on the road that day. It blocks nothing, and when it could not check, it says so.
What you should have said
Everything that never went out, added up: reminders, follow-ups, documents about to expire. On one page, instead of four screens.
Learners under 18
Who answers for them, and which ones have no emergency contact at all — before anyone needs it.
You teach
Instructor, trainer, teacher
Your day, exactly as it is
Your lessons, your learners, what they worked on last time.
Attendance, signed with a finger
The learner signs at the start and at the end of the session. Proof of attendance is made on the spot, not in the office that evening.
The vehicle logbook
The mileage is read off at every lesson, with no paperwork.
Progress, with no double entry
What you tick during the lesson feeds the learner's record book.
You run the business
Manager, director, operator
How many hours it takes to cover the month
The threshold below which you lose money, and the price the hour ought to sell at.
The hours of the week that actually earn
Not the ones that sell: the ones that earn. That is not the same question.
Who is going to bounce
Before you send the direct debits, not after the rejection and its charges.
The pace your learners keep
Two learners at twenty hours are not in the same place. The one who spreads them over eight months starts again.
The cash still to be reconciled
What was taken in cash and never marked as banked, and the lines too old to be a simple delay in marking off.
The lessons the weather makes difficult
The screen does not treat rain forecast for a learner at twenty hours the same way as rain for one taking the wheel for the third time.
One single follow-up, whatever your role
The number of learners and instructors never enters my fees. The supervision interface is made available to you for the whole length of the assignment.